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Terms and conditions

GENERAL

All orders are prepared by professional florists from fresh seasonal flowers. Every effort is made to deliver the flower variety requested by the customer; if this is not possible, a substitution will be made by using a variety that closely resembles the requested variety in terms of colour and other features.

The product pictures displayed on this site are for general guidance only. The vases and bowls shown in the pictures are not included in the prices, with the exception of the pots, bowls and baskets used in floral arrangements and planted arrangements.

Should the quality of the flowers prove unsatisfactory, complaints must be made no later than the day after the delivery date by presenting the flowers.

The customer is responsible for the accuracy of the delivery details he/she gives. The information provided by the customer will be used for delivery purposes only. No third party will gain access to this information.

All orders have to be paid for prior the delivery.

DELIVERY

Deliveries within the Porvoo region A same day delivery is possible for orders submitted before 14:00 midday.

National deliveries outside the Porvoo region  On weekdays, a same day delivery is possible for orders submitted before 13:00 midday. For a weekend delivery, orders must be submitted by Friday 12:00 midday. We cannot guarantee deliveries on Sundays or public holidays. During peak seasons, we recommend that orders are submitted at least 2-3 days before the requested delivery date.

International deliveries Orders should be submitted 2-3 days before the requested delivery date. During peak seasons, orders should be submitted 4 days in advance.